LightZone Deco

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Return & Exchange Policy

Returns

If you would like to return a product, no questions asked, LightZone Deco will charge you a re-stocking fee of 15%. Please write to us at Lightzonedeco@gmail.com, or call us at +91 81057 77304, and we will get in touch with you within 24 hours of receiving your request.

  1. You can only request a return within 7 days of receiving the product.
  2. Products must be returned in their original packaging with the price tags, barcodes, labels, user manual, warranty card, invoices, etc.
  3. You must drop the product(s) at the nearest store/warehouse.
  4. The product should not have been installed, or the product(s) should not have any wear and tear. The returned products are subject to verification and checks by LightZone Deco to determine the legitimacy of the return.
  5. Any products returned in a damaged condition will not be refunded.
  6. If the product is damaged, the customer is responsible, and we request them to retrieve it from the delivery location.
  7. For customer-requested returns, the customer bears the courier charges.
  8. Refunds are initiated only through bank account transactions, and not in cash.
  9. LightZone Deco bears the courier cost for product-related issues. For return policy-related requests, the customer bears the charges.
  10. It takes 5 to 7 working days for us to process the refund when we receive the same in good condition.
  11. To issue a credit note against the returned items (perfect condition), it could take up to 2 business days.

Exchange

If you have received a damaged, defective, or incorrect product, please get in touch with customer service by email at Lightzonedeco@gmail.com within 24 hours of delivery.

Microscopic defects that are not visible when the products are installed will not be entertained.

On receiving your complaint, LightZone Deco shall verify the authenticity and the nature of the complaint, and if LightZone Deco is convinced that the complaint is genuine, LightZone Deco will initiate the replacement process.

In order to exchange the product, you are required to comply with the below-mentioned conditions:

  1. Please notify LightZone Deco of receipt of a damaged/defective/incorrect product within 24 hours of delivery to you. If you are unable to do so within 24 hours, LightZone Deco shall not be held liable for the failure to replace the order.
  2. Products should be unused.
  3. LightZone Deco will arrange pick-up of the damaged/defective/incorrect product through its logistics partner. If LightZone Deco is unable to do so, LightZone Deco will notify you and you will be required to dispatch the product using a reputed courier within one day from receipt of such notice. Courier freight charges will be reimbursed as determined by the logistics team.
  4. Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manual, warranty card, and invoices, etc.
  5. It is advised that return packets should be strongly and adequately packaged so that there is no further damage during transit.
  6. The returned products are subject to verification and checks by LightZone Deco to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs.
  7. Once the product is received by LightZone Deco, the replacement product will be dispatched to you within 24 hours.

📞 Need help? Contact our customer care at +91 81057 77304 or email Lightzonedeco@gmail.com. We respond within 24 hours.

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LightZone Deco is a premier luxury lighting brand in South India, specializing in premium chandeliers and decorative wall lights that transform your spaces into elegant works of art.

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